Luggage repair, both retail and warranty. Leather jacket repair, handbag repair, luggage cleaning and refurbishing.
We are the only luggage retailer/website that offers our customers a “no exception” 10 year warranty on anything we have sold to them. It’s as simple as that. Whether it’s a broken wheel, a damaged zipper or a crushed, torn or just worn out bag, we will repair it at no charge to you.
We will perform all repairs to make your bag functional. On some occasions the esthetics of the bag may be altered.
If we determine that your case is not repairable (decision made at our discretion), we will offer you a store credit toward a purchase of replacement case of equal or greater value of the original bag. Store credit is based on the below depreciation formula. The bag depreciates 10% each year for up to 10 years. (Effective on all purchases from EVincent Luggage after Jan. 1 2019).
Proof of purchase is required.